Privacy Policy

Introduction

wing4d ("we", "us", "our", "the Platform") operates the online betting and gaming platform accessible at https://wing4d.cam. We recognize that the privacy and security of your personal information is of paramount importance, and we are committed to handling your data with transparency, integrity, and care.

This Privacy Policy ("Policy") explains how wing4d collects, uses, stores, shares, and protects personal data relating to individuals who access or use the Platform ("you", "your", "the Player"). It applies to all interactions with the Platform, including account registration, betting activity, customer support communications, and browsing of the website without registering an account.

This Policy should be read in conjunction with our Terms & Conditions, which govern the overall contractual relationship between you and wing4d. By registering an account or continuing to use the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

Definitions

The following terms carry the meanings defined below throughout this Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject") — i.e., information that can directly or indirectly identify you.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transfer, erasure, or destruction.
• "Data Controller" means wing4d, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third-party organization that processes Personal Data on behalf of wing4d under a written data processing agreement.
• "KYC" means Know Your Customer — the identity and age verification process mandated under wing4d's licensing and compliance obligations.
• "Cookies" means small text files placed on your device by the Platform to store session information, preferences, and analytics data.
• "DSR" means Data Subject Request — a formal request submitted by you to exercise any of your privacy rights described in Section 10.
• "DPO" means Data Protection Officer — the individual within or appointed by wing4d who is responsible for overseeing data protection compliance.

Data We Collect

wing4d collects the following categories of Personal Data, strictly limited to what is necessary for the purposes described in Section 5:

3.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (for age verification — you must be 21 or older)
• Residential address (including city, province, and postal code in Indonesia)
• Email address and mobile phone number
• Government-issued ID number (e.g., NIK from your Indonesian KTP, or passport number)

3.2 Financial Data

• Bank account details (account holder name, bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, account number) used for deposits and withdrawals
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) registered to your verified name
• Transaction history — deposit and withdrawal amounts, dates, and payment method used

3.3 Betting & Gaming Activity Data

• Bet placement history, including markets, odds accepted, stake amounts, and outcomes
• Game session logs for live-dealer games, togel (Indonesia's traditional numbers lottery), and slot activity
• Account balance history and bonus usage records

3.4 Technical & Device Data

• IP address and geolocation (country/city level)
• Browser type and version, operating system, device type
• Session duration, page visit patterns, and clickstream data
• Login timestamps and access logs

3.5 Communications Data

• Records of live chat conversations, email correspondence, and support ticket interactions
• Feedback, complaints, or dispute records submitted to wing4d

How We Collect Data

wing4d collects Personal Data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically via cookies, server logs, and similar tracking technologies each time you interact with the Platform.
• Third-party verification providers: KYC and anti-fraud service providers may return enriched identity verification data to wing4d as part of the account verification workflow.
• Payment processors: Transaction confirmation data received from banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) when you initiate deposits or withdrawals.
• Publicly available sources: In limited fraud investigation scenarios, wing4d may consult publicly available records to verify information or investigate suspected abuse.

Purpose & Legal Basis for Processing

wing4d processes your Personal Data only where a valid legal basis exists. The table below summarizes our primary processing purposes and the corresponding legal basis for each:

Where processing is based on your consent — for example, for receiving promotional communications — you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that took place prior to the withdrawal.

Data Sharing

wing4d does not sell, rent, or trade your Personal Data to third parties. We share Personal Data only in the following limited and controlled circumstances:

• Identity verification and KYC providers: We engage licensed third-party KYC service providers to verify your identity and age. These providers act as Data Processors under written agreements that restrict their use of your data to KYC purposes only.
• Payment processors and banking partners: Transaction data is shared with the relevant Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your requested financial transactions.
• Anti-fraud and security service providers: Technical and behavioral data may be shared with anti-fraud platforms that help wing4d detect and prevent money laundering, account takeover, and bonus abuse.
• Game content providers: Studio partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymized or pseudonymized session data to support game fairness audits and technical integrations. These providers do not receive your directly identifying personal information.
• Regulatory and legal authorities: wing4d may disclose Personal Data to competent regulatory, law enforcement, or judicial authorities where required to do so by applicable law, court order, or lawful governmental request.
• Corporate restructuring: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to an equivalent level of data protection being maintained.

Data Retention

wing4d retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, wing4d will securely delete or anonymize your Personal Data in a manner that renders re-identification impossible. Where deletion is not immediately practicable due to technical constraints (e.g., backup media), the data will be isolated from active processing until it can be securely destroyed.

Data Security

wing4d implements a comprehensive set of technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our key security measures include:

• Transport Layer Security (TLS/SSL): All data in transit between your browser or app and the wing4d Platform is encrypted using TLS 1.2 or higher.
• Data encryption at rest: Sensitive data fields — including passwords (hashed with bcrypt), payment account details, and KYC document content — are encrypted at rest using AES-256 encryption.
• Access controls: Access to Personal Data within wing4d's systems is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and regular security awareness training.
• Multi-factor authentication: Administrative access to production systems requires multi-factor authentication. Players are also encouraged to enable any available account security features.
• Infrastructure security: The Platform operates on enterprise-grade cloud infrastructure with Web Application Firewall (WAF) protection, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation.
• Penetration testing: wing4d commissions independent third-party penetration tests on a regular basis to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response: wing4d maintains a documented data breach response plan. In the event of a breach that poses a risk to your rights and freedoms, affected players will be notified without undue delay, in accordance with applicable legal requirements.

Cookies & Tracking Technologies

wing4d uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, maintain your session, and understand how players use the site. We do not use third-party advertising or behavioral tracking cookies.

The categories of cookies we use are as follows:

You may control or disable non-essential cookies through your browser's settings. Please be aware that disabling functional cookies may affect the Platform's ability to remember your preferences between sessions. Disabling analytics cookies will not affect your access to any Platform features.

Your Privacy Rights

Subject to applicable law and certain exceptions, you have the following rights in relation to your Personal Data held by wing4d:

• Right of Access: You may request a copy of the Personal Data wing4d holds about you, along with information about how it is processed.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that wing4d delete your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction of Processing: You may request that wing4d restrict active processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request your Personal Data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests. wing4d will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a Data Subject Request (DSR) via our 24/7 live chat support or by emailing [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, with prior notice to you.

Minors & Age Policy

The wing4d Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Registration by persons under 21 is expressly prohibited under our Terms & Conditions.

If wing4d becomes aware — through KYC verification, a third-party report, or any other means — that a player is under the age of 21, the account will be immediately suspended. Any deposited funds will be returned to the originating payment method (net of any winnings, which are void), and all Personal Data associated with the underage account will be deleted in accordance with our retention policy, except to the extent that records must be retained for regulatory reporting purposes.

If you are a parent or guardian and believe that a minor in your care has registered an account on the wing4d Platform, please contact our support team immediately via live chat so that we can take prompt action.

International Data Transfers

wing4d operates internationally, and your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia in the course of platform operations, KYC verification, fraud prevention, and technical infrastructure management. Such countries may include the jurisdiction in which wing4d holds its gaming license and the locations of our cloud infrastructure providers.

Where Personal Data is transferred outside Indonesia, wing4d ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Indonesian data protection law. These safeguards may include:

• Transfers to countries recognized as providing an adequate level of data protection by relevant authorities.
• The use of Standard Contractual Clauses or equivalent data transfer mechanisms with recipient organizations.
• Binding corporate rules where transfers occur within a corporate group subject to group-wide data protection policies.

By using the wing4d Platform, you acknowledge and consent to your Personal Data being transferred internationally as described in this section, subject always to the protections described herein.

Third-Party Services

The wing4d Platform integrates with a number of third-party services to deliver its full range of features, including game content, payment processing, and identity verification. These third parties operate their own privacy policies, which govern their own data collection and processing activities. wing4d is not responsible for the privacy practices of these third parties beyond the data processing agreements described in Section 6.

Key third-party integrations on the Platform include:

• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other studio partners who deliver the game interfaces rendered within the Platform.
• Payment infrastructure: Indonesian banking APIs and e-wallet provider SDKs (OVO, DANA, GoPay, ShopeePay, LinkAja) used to process deposit and withdrawal transactions.
• KYC and identity verification providers: Licensed third-party services used to verify your identity documents and cross-reference against sanctions lists and politically exposed persons (PEP) databases.

wing4d does not embed third-party advertising networks, social media tracking pixels, or behavioral analytics platforms on the Platform. Any analytics data collected is processed by wing4d's own internal systems or by analytics processors acting solely on wing4d's instructions.

Policy Amendments

wing4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify active players via email or through a prominent in-platform notification at least 14 days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy and within the page header will be revised to reflect the date on which the most recent version took effect. We encourage you to review this Policy periodically to stay informed about how wing4d protects your Personal Data.

Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the Platform and may contact our support team to request account closure and data handling in accordance with your rights under Section 10.

Contact & Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy or about how wing4d handles your Personal Data, please contact our Data Protection Officer (DPO) or support team using the following details:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform. This is the fastest way to reach us — typical response time is under 90 seconds during standard WIB (UTC+7) hours.
• Email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Inquiry" or "Data Subject Request" as appropriate. We aim to respond to all email inquiries within 24 hours.

If you believe that your data protection rights have been violated and you are not satisfied with wing4d's response to your complaint, you may have the right to lodge a complaint with the competent data protection supervisory authority in your jurisdiction.

For general questions about the Platform, our services, or your account, please consult our FAQ page, which covers the most common topics raised by our Indonesian player community. For the full contractual terms governing your use of the Platform, please review our Terms & Conditions.